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Frequently Asked Questions & Answers

 

Q. How do I contact you?
There are many ways to contact us:
Address: 
12 King Street,
Luton, Beds,
LU1 2DP
Landline No.: 01582 420 455
Mobile No.: 0780 900 5555
 
 
Q. Do you give free estimates?
 
A: Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.
 
 
Q. Is my data safe?
 
A: We never delete any data unless it has been explicitly agreed with you first. If we have to format your computer, we can always backup data first.
 
 
Q. How long will it take?
 
A: Each repair is different and the time may vary, we have a very efficient turn around and good stock of spares. Most repairs are completed same day or next day.
 
 
Q. What methods of payment do you accept?
 
A: We currently accept payment by cash only for repairing service. We also accept cheque for Business customer only. A full receipt will be given for any kind of service provide by us. 

 

Q. Help! My computer is running really slowly. Can you help fix it?
 
A: Computers run slowly for a number of reasons. It could be that you have too many programs running in the background and you are running out of free memory (called RAM), or spyware and viruses could be the culprits. We can get to the bottom of the problem – just get in touch for further advice.

 

 
 
Q.Help! I think I have infected with a virus or spyware? 
 
A: The unfortunate answer is that viruses are everywhere and your computer might have one. Viruses get the blame for a lot of problems but many computer problems are not virus related. A virus is a malicious computer program that can copy itself and infect a computer. Viruses can cause all sorts of problems, which can be serious if left untreated. If you think you have a virus, get in touch and we’ll check to see if that’s the case. If you do, we will sort the problem out. 

 

 
 

 


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